Moldy tray, can't remove

There are directions in the manual for cleaning the detergent drawer. These directions are not accurate. No matter what we do, we cannot remove the dispenser drawer from the washer. It is always coated in mold/mildew, especially on the fabric softener side, which is always half full of water. (The manual actually says it is normal for the tray to have water in it after a load. Yuck! I have a basting tool from the kitchen that I have to use to clean the water out of the tray before and after every load.) If it was just a basic tray, we might be able to clean it while it's still attached to the washer, but there are little parts to it that you can't separate and get clean. We've followed the directions in the manual, in YouTube videos, in Google searches, and nothing works. Also, we've had the issue that other reviewers have mentioned -- the unbalanced load. The washer doesn't really tell you the load is unbalanced. It just keeps repeating the rinse cycle indefinitely. You could go through sooooo much water if you start the washer and leave home. So you have to stay home and babysit your laundry. The only way to get through it is to force the washer to stop and then rearrange the very heavy, wet contents, until it finally decides it will go to the spin cycle. Terrible!

HORRIBLE

This has been the worst experience I've ever had with a washing machine. It's always off balance.???? It sounds like its going jump out the laundry room . We are so miserable. Please be ware!! Don't waste your money on this washing machine. I wouldn't even want it if it was free.

Loud Grinding Noise

I have this washer 5 days and when it starts to wash it just continues to make a grinding noise. Such loud grinding noise. And it continues. I asked home depot where i bought it. And two of the ladies that work there said this was so for them to. They had this washer. Loud noise and they just said they close the door so they do not hear the noise. I feel it should not make this sound at all. So far keeping an eye on this washer. Please let me know if it is suppose to make the awful noise. Of my past 2 washer I own, Never made a sound.

Suspension issues

I didn’t pick this washer out it was part of the package when I bought my home 18 months ago. The washer is continuously off balance with a Ub error code. We rebalance the clothes and it takes 3-5 cycles for the washer to finish a load (this is hours of time wasted and gallons of water wasted). I have according to manufacturer suggestions and YouTube etc researched it thinking I was overloading the machine but I haven’t. It goes off balance regardless of load size. Now we found out it’s most likely suspension rod issues. So we have to either pay over $500 to have it repaired or do this ourselves (still costing approximately $320 for rods (cheaper ones are on Amazon but our repair man suggested only using factory parts because they last longer. Either way the washer is valued at $545 at my local lowes. So it looks like a engineering flaw is going to be a regular $300 maintenance repair issue until I buy a new washer (not going to be this one for sure)

Good For About 3 Years

[This review was collected as part of a promotion.] This was a good washer for us for the first few years (purchased July 14, 2021; today is June 26, 2025). It was quiet and did a good job cleaning. However, for the past several months, possibly a full year now, it has gotten unbalanced on almost every load, usually multiple times per load, loudly banging the drum against the inside of the shell before stopping the cycle and causing us to have to shift and reposition the laundry to redistribute the weight over and over. This means it can take 2-3 hours to get through a load that used to run for 1 hour. Forums indicate this is a common problem with no permanent solution. A repairman told us it sounded like an issue with the suspension rods, and if they needed to be replaced, it would cost about half of what we paid for the washer itself. He recommended running the self clean more often and using "washing machine cleaner" with it in order to remove sediment that can build up and put strain on the suspension rods. We've been doing this for close to 2 months now, but so far, it hasn't made any noticeable difference. Well, it does cause a bunch of gunk to come back up into the drum and stick to it which then has to be cleaned out by hand, but it hasn't helped with the unbalancing. In short: Good for the first 3 years, maddening after that.

Awesome Washer

[This review was collected as part of a promotion.] I love this machine. I just dump my laundry in, adjust load, just select settings and go. It even has a self clean option!

Don’t buy it!!

Unfortunately, the washer I had for 15+ years stopped working two years ago and it was time for a new one. I purchased this one from Home Depot and if I could go back in time, I would not purchase this washer. I’ve only had it for 2 years now and a technician is coming for a third time to repair it. When this machine works, it’s great. However, once a year it conks out - it won’t spin and complete a cycle, leaving me with soaking wet clothes. The water will take 30 minutes to fill up before washing and it often “goes off balance”. All things I never experienced with my prior washer. This machine has been a complete headache and I DO NOT recommend this machine. I’m already looking for a new machine because my warranty ends next year and I’m sure I will continue to have problems even after that with this machine. Not worth the headache. Purchase any other brand!!

Overall my top appliance and technology company

[This review was collected as part of a promotion.] This is my second set. Loved the first ones! Samsung offers plenty of features on both washers and dryers. I have found them to very reliable and user-friendly also. Clean and sleek design is very appealing.

Great machine

[This review was collected as part of a promotion.] My wife loves her new washing machine. It's quite while doing an excellent job on cleaning our clothes. The machine is also energy efficient. She loves the see thru top.

Love it

[This review was collected as part of a promotion.] Great washer. As long as its on the right setting for the weight of the laundry it works perfect. Can get unbalanced if you put to much it in but other than that I love it. Sings a little happy song when its done washing as well

Great washer...simple and effective ????

[This review was collected as part of a promotion.] Great washer...simple and effective. Less is more these days.