COMPANY SALES & RETURN POLICY
Major appliances are a huge investment, and we are committed to your satisfaction. Returning a product can be stressful on customers so we`re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase and be sure to go over your order line by line to ensure the right model(s) are being ordered.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us through the Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
DAMAGED PRODUCTS Product(s) damaged during shipping are eligible for exchange at no charge, but must be inspected at the time of delivery. If you see any box damage, or tears in box, inspect immediately. Once product is delivered and signed off on. If there is internal concealed damage, you have 15 days from the time of delivery to report so we can help to get a replacement unit or service out to your home.
DEFECTIVE PRODUCTS All new, current and boxed products contain at least a 1-year parts and labor warranty from the manufacturer. See your product literature or speak with one of our product experts for exact brand and model details. If your product is being installed by a 3rd party and there is a defect or setup issue, notify your sales product expert of the problem within ASAP. Each brand manufacturer requires that before a defective product is returned or replaced, an authorized manufacturer servicer is contacted to see if the product can be repaired first. If the product is unable to be fixed, a manufacturer return authorization can then be requested.
If you order the wrong product or order a product that does not work for your home, you will need to contact your sales expert regarding any cancellation or return. For non-special order, non-damaged or non-defective returns, the following re-stocking fees apply:
- 25% for non-special order new items in their original un-opened box.
- 50% for any non-special order items that have been opened & have no box.
- No returns on special order, used or installed product(s). Please note: The dealership and manufacturer reserve the right to inspect and refuse any item that is in poor/used condition and cannot be resold.
Delivery charges from our warehouse are non-refundable. Customers are responsible for delivery pick up charges incurred when returning a product. The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time. Refunds are completed once the product has been returned to our logistics warehouse.
CLEARANCE & FLOOR MODEL PRODUCTS All clearance and floor model items are sold “as is” and all sales are final. 100% payment is due at time of sale and product must be taken within 2 weeks.
BACKORDERS & DISCONTINUED PRODUCTSAll orders are subject to manufacturer and distributor availability. The dealership is not liable for any delays, costs and further inconveniences due to backorders from the manufacturer. Any product(s) ordered and discontinued by a manufacturer prior to a delivery will be replaced by the newest replacement, or equivalent model. Due to COVID-19, lead times are longer than normal for most products.
ONLINE ORDERSWhile we have a large selection of appliances for sale on our website, not all items are available for online order. When you place an order on our site, a Sales Strategist will follow up with you to make sure the model is correct, your home is within our 150 miles delivery radius, and determine if delivery, installation or both are required. Note, no credit card payment is taken on our e-commerce sites until you finalize with the Sales Strategist assigned to you.
DELIVERY & INSTALLATIONOur logistics department is open Monday – Friday 8:00 AM – 4:00 PM. Please call 650-697-3150 regarding any questions on pre-site inspections, drop off deliveries or installation timing or status. A pre-site inspection may be needed prior to a delivery or install to be sure the specified product(s) will fit in the home. An order balance must be paid in full before product can be delivered, and or installed by our installation team. A two-hour timeframe for pre-sites/deliveries/installations are sent out the day prior via email and text message. Please call 650-697-3150 if you need to cancel or re-schedule. If modifications are required, our installers can quote what the cost for modifications are. We warranty our installations and parts we use for up to 1 years after the installation. Both appliance recycling haul away services as well as installation parts for water and gas lines for which appliances as cooktop, ranges, dishwashers, refrigerators, ice makers and laundry units are available for additional cost. If modifications are beyond the scope of our installers then an outside labor such as an electrician, handyman, or plumber will need to be contacted by the project manager or homeowner directly.
SALES TAXOrders will be charged a tax rate that is determined based on where the delivery takes place.
REFUND POLICYAny order that is canceled and was paid using a credit card will be charged a minimum of 5% to reimburse company's credit card fee's that company pay to allow the use of credit cards.Accessibility Statement