APPLIANCE SERVICE DIRECTORY
ABBAKA
All Areas
Abbaka Distribution 800-548-3932
AFICIONADO 1.866.327.5817
Call company directly for warranty work...or Excel Distributing to find out-of-warranty service
707.762.3392
AGA
Gourmet Appliance
SF/San Mateo 650.712.7707 or 650.212.6100
East Bay 510.979.9314
AGA Factory Customer Service Line
1-800-633-9200
ASKO
Asko Factory Customer Service
1-800-898-1879
All bay Area
Box Appliance 1.888.782.9653
AIS Installation 1.800.508.5060
Recommend to clients for various install needs (ie. moving a refrigerator out of/into current location)
AMANA
All Areas
Amana Factory Service 1-800-843-0304 or 1-800-222-7820
Electric Express 650-577-8705 In/Out Warranty
If your appliance still does not perform properly, contact 1-800-688-1100 for Escalated customer service (Amana Customer relations)
AVANTI
All Areas
Avanti Direct (800) 323-5029 Ext. 115
BERTAZZONI
All other Areas:
Bertazzoni customer service 1-866-905-0010
Bertazzoni prefers to have clients call this number first, so they can help troubleshoot the issue first, set up a client file in system & then schedule service call.
Electric Express 415-731-1733 or 650-577-8705 In/Out Warranty
Peninsula Appliance Repair 650-363-2334 In/Out Warranty
A&B Appliance repair 408-778-1478 (Palo Alto to Gilroy)
BEST
For all other areas:
Best Hood Factory Customer Service 1-800-558-1711
650 Area Only
Astro Appliance 650-598-9323
Gourmet Appliance 650-712-7707 or 650-212-6100
Peninsula Appliance Repair 650-363-2334
SF Only:
Mars Service 415-333-2400 Fax 650-755-5083
BIG GREEN EGG
All Areas
Green Egg Customer Service 1-800-739-2292
BLANCO
All Areas
Sierra Select (Blanco distributor for service referrals) 800-793-7334
Blanco does not repair faucets or install. They only replace defective items.
BLUE STAR
All calls must go through BlueStar first
Customer Service: 1-800-449-8691
JAGS Appliance Repair:
510-494-9674
Gourmet Appliance
San Mateo: 650-712-7707 or 650-212-6100
East Bay: 510-979-9314
All Areas
Go to http://www.bluestarcooking.com/parts_request.php and fill out the online form. A service representative will contact you within 24 hours.
BOSCH
1-800-929-9808
All calls must be logged through BSH for all WARRANTY needs and service calls. BSH prefers to have client call this number first so they can help troubleshoot the issue first, set up a client file in system & then schedule service call
Electric Express
415-731-1733 or 650-577-8705 Out of Warranty
Independent servicers for reference:
Gourmet Appliance
San Mateo: 650-712-7707 / 650-212-6100
East Bay: 510-979-9314
SF Only: Otto's Service 650-588-0309 (no Bosch refers)
JAGS (Warranty) 510-494-9674
Mars Service: 415-333-2400 In/Out of Warranty
Peninsula
Otto's Service 650-588-0309 (no Bosch refers)
Aloha Appliance: 650-851-5110 (no Bosch Refer)
650 Area Only
Astro Appliance 650-598-9323
Marin
Kelly's: 707-762-9702 Fax 707-762-9702
Contra Costa
Accurate Service 925-676-5060 In/Out Warranty
All other areas or for Customer Service:
Call Bosch at 1-800-929-9808
BOX APPLIANCE REPAIR
1-888-782-9653 or baservice@boxappliance.com
30940 San Clemente St / Hayward
BREW EXPRESS
All Areas
Brew Express Customer Service 1-866-268-5953
or go to the website at Brewexpressdirect.com for service.
BROAN
Broan Customer Service
1-800-558-1711
Broan Technical Support
1-800-637-1453
650 Area Only
Astro Appliance: 650-598-9323
Gourmet Appliance
Halfmoon Bay: 650-712-7707
San Mateo: 650-212-6100
East Bay: 510-979-9314
All American Appliance: 650-741-6356
Peninsula Appliance Repair: 650-363-2334
CAPITAL
All Other Areas:
Capital Customer Service 1-562-903-1168 customerservice@capital-cooking.com
SF/Alameda
Economy Service 510-798-4409
DACOR
SF/Peninsula/Marin
Electric Express: 415-731-1733 or 650-577-8705 Out Warranty
Peninsula Alternates
Aloha Appliance: 650-851-5110 (no refrigeration)
All other areas
Customer Service Dacor 1-800-793-0093
All American Appliance: 650-741-6356
A&B Appliance: 408-778-1478 (Palo Alto to Gilroy)
DCS (Fisher-Paykel label)
Customer Service
Fisher & Paykel Direct 1-888-936-7872 (for BBQ grates, parts, etc.)
Factory Customer Service: 1-888-936-7872
Electric Express 415-731-1733 or 650-577-8705 Out Warranty
Peninsula
Aloha Appliance 650-851-5110 (no refrigeration) Out of Warranty
Appliance Service Center: 831-426-8299
A&B Appliance repair: 408-778-1478 (Palo Alto to Gilroy)
DELONGHI
Factory Customer Service: 1-866-844-6566 Ext. 102
SF/Marin/Peninsula
Gourmet Appliance 650-712-7707 / 650-212-6100
SF/Marin Only
Dave's Appliance 415-381-9675
East Bay
C&D Service: 510-521-5454
ELECTROLUX
Electrolux Customer Service: 1-877-435-3287
Peninsula Appliance Repair: 650-363-2334
Bay Appliance Service Repair
East bay/ SF: 415-816-1014 or 415-585-5900
Peninsula: 650-550-3932
A&B Appliance: 408-778-7478 (Palo Alto to Gilroy)
Appliance Service Center: 831-426-8299
Tom Schaufele Appliance Repair: 408-636-3126 tom@fixallappliances.com
ELICA
All Areas
Factory Service: (714) 428-0046
EVERPURE
All Areas
Factory Service: 1-800-279-9404
FABER
SF/East Bay
Economy Service 510-798-4409 (out of warranty only)
Peninsula Only
Aloha Appliance: 650-851-5110
All other areas
Faber Customer Service: 1-508-358-5353
FAGOR
Factory Direct Service (ADCO) 1-877-743-2467
FANTECH
Main Factory - Technical Assistance: 1-800-565-3548
FISHER-PAYKEL
Customer Service
Fisher Paykel Direct 1-888-936-7872
(Now have their own technician that service their product, depending on are code- Only if under the manufacture warranty recommend client to contact FP directly.)
Electric Express 415-731-1733 or 650-577-8705 In/Out Warranty
650 Area Only
Astro Appliance 650-598-9323 (no refrigeration)
Peninsula Alternate
Aloha Appliance: 650-851-5110 (No refrigeration)
Bay Appliance Repair (Out of Warranty)
East bay/SF: 415-816-1014 or 415-585-5900
Peninsula: 650-550-3932
Fire Magic
The fixer – in/out warranty: 925-577-3636
FRANKE
Customer Service 1-800-626-5771 (ie. parts for faucets)
Franke does not repair faucets. Contact your local plumber for repairs.
For HT-200 Heater tank service or warranty replacement: 1-800-854-3229
FRIGIDAIRE
Factory Service: 800-444-4944
Peninsula Appliance repair: 650-363-2334
FUEGO
All Areas
Customer Service: 1-888-883-8346 EXT: 0
GAGGENAU
All calls must be logged through BSH for all warranty needs and service calls- 1-877-442-4436
Electric Express 415-731-1733 or 650-577-8705 Out of Warranty
Independent servicers for reference
JAGS (Warranty) 510-494-9674
SF Only
Mars Service 415-333-2400
650 Area Only
Astro Appliance 650-598-9323 (no refrigeration)
Peninsula
Aloha Appliance: 650-851-5110 (no refrigeration)
Gourmet Appliance
SF/San Mateo: 650-712-7707 / 650-212-6100 or 510-979-931
East Bay: 510-979-9314
Marin
Kelly's: 707-762-9702 (Out of Warranty)
Alameda: SKS 510-748-0355
All other areas
Customer Service Gaggenau 1-877-442-4436
GE All Areas
GE Factory Service 1-800-626-2000 (a few quick prompts take you to live person!)
Online service scheduling: www.geappliances.com/service_and_spport/contact/service.htm
GE MONOGRAM
All Areas
GE Monogram Express Service 1-800-444-1845 www.geappliances.com/service_and_support/service/
GROHE
Western Sales 1-800-289-5687 (parts only).
ILVE
ILVE Factory Service 1-866-844-6566
InSinkErator
1-800-558-5700 or insinkerator.com - service & support - disposer support - We Come to You (local servicer listing)
IRONAWAY
All Areas
Sierra Select (Distributor contact for referral): 1-800-793-7334
JENN-AIR
Electric Express 415-731-1733 or 650-577-8705 In/Out Warranty
All Areas
JennAir Factory Service 1800-536-6247 (they will dispatch service to client) If your appliance still does not perform properly, contact 1-800-688-1100 for escalated customer service.
Jenn-air customer service main line: 1-800-688-1100
Kalamazoo
Customer Service: 1-800-868-1699
KAMADO JOE
All Areas
Kamado Joe Customer Service: 1-678-866-0642
KINDRED
All areas
Kindred Customer Service: 1-800-626-5771
KITCHENAID
Factory Service 1-800-422-1230
SF/Marin/Peninsula
Electric Express 415-731-1733 or 650-577-8705 (In/Out Warranty)
Bay Appliance Repair
East bay/SF: 415-816-1014 or 415-585-5900
Peninsula: 650-550-3932
Napa/Sonoma: All Star Appliances 707-422-9420 (Out of Warranty)
KOBE
Factory Service (ADCO) 1-877-289-5623
Customer Care 1-855-800-5623
Kurtz High End Appliance: 650-921-4434 (Peninsula are & SF are)
626-775-8880. MICHELLE EXT:116
KWC
All Areas
KWC Tech support: 1-877-592-7377
LA CORNUE / CORNUE FE
Electric Express 415-731-1733 or 650-577-8705 (In/Out Warranty)
All Areas
Factory service 1-877-522-6768
LIEBHERR
Liebherr Customer Service 1-866-543-2437
Plus One Solution (Liebherr's parent company)
Call this number 1st to set up service- number - Technical Support: 407-203-6668
Independent Service list for reference only
Kurt's High End Appliance: 650-921-4434 (Liebherr recommends to call first)
LG
Electric Express 415-731-1733 or 650-577-8705 (In/Out Warranty)
LYNX
All Areas
Factory service 1-888-879-2322 service@lynxgrills.com
Gourmet Appliance
San Mateo: 650-212-6100
East Bay: 510-979-9314
MARCONE - Appliance parts
650-591-4467
1645 Old County Rd / San Carlos
(No parts for these brands...call manufacturer directly - AGA, Bertazonni, GSC, Kobe, Perlick, Viking, Zephyr, Miele)
Obsolete Parts -Appliance parts
Coast Appliance (SoCal) 800-821-0244
Repair Clinic 800-269-2600
Appliance Parts Pros- 877-477-7278
Parts Store 866-925-7278
MARVEL
SF/Peninsula/Marin
Electric Express 415-731-1733 or 650-577-8705 In/Out Warranty
Gourmet Appliance
San Mateo: 650-212-6100
East Bay: 510-979-9314
Peninsula Only:
Aloha Appliance: 650-851-5110
Marvel Customer Service: 1-800-428-6644
Kurtz High End Appliance: 650-921-4434
MAGIC CHEF
All Areas
Whirlpool/Maytag Service 1-800-462-9824
MAYTAG
All Areas
Whirlpool/Maytag Factory Service 1-800-628-5782
Local SF/Marin/Peninsula Service
Electric Express: 415-731-1733 or 650-577-8705
If your appliance still does not perform properly, contact 1-800-688-1100 for escalated customer service.
Reverse logistic number 1-800-331-4921 (for RMA)
MIELE
All Areas
Miele Service Hotline/Tech Support- 1-800-999-1360 / 1-800-999-3790
For local SF Dispatch or Parts Requests – Miele Customer Service Center 1-800-245-8215
Independent Servicer (Out of Warranty only)
Astro Appliance: 650-598-9323
MIELE CARE (Extended Warranty Service)
1-800-356-0991
MIELE Extended Warranty Service
1-866-505-4048
PERLICK
All Areas
Perlick Customer Service – 1-800-558-5592
Peninsula
Kurtz High End Appliance – 650-921-4434
P&D Appliance Service – 650-635-1900
Lince Beverage - 510-772-1820
East Bay
Pelco Refrigeration – 510-654-0955
Santa Rosa
California Refrigeration – 707-544-5313
PREMIER
All Areas
Factory Service: 1-800-858-5844
Gourment Appliance
Peninsula Area: 650-212-6100
East bay/ SF: 510-979-9314
ROHL
All Areas
Rohl Customer Service – 1-800-777-9762
SAMSUNG
Samsung Customer Service: 1-800-726-7864
Almo Customer Care Center: 1-888-840-4561
Online service request: http://www.samsung.com/us/support/service/request
SCOTSMAN
All Areas
Commercial Home Products: 650-712-0117
Scotsman Factory Service 1-800-726-8762
Electric Express: 650-577-8705 or 415-731-1733
SHARP
All Areas
Sharp Factory Service: 1-800-237-4277
Call above number to find local servicers
Santa Rosa - Alpha Electronics 707-542-8363 (nice woman on phone)
Vallejo - Mobile Electronics 707-558-8410
"SIGNATURE" CLEANER
How to best clean a Wolf enamel range? Wolf provides a sample of "Signature" cleaner with the appliance or we sell Miele ceramic/stainless cleaner. Cleaning video also available to view on Wolf website or watch Use & Care CD that came with appliance.
Stainless steel appliance cleaning
Consumers can order directly from Signature Polish by calling 1-877-376-5474- 16 oz. bottles/$19...or 3M stainless steel cleaner- found many places ("Smart & Final")
SUB-ZERO - Repair only
(in & out of Warranty)
Bay Area
Box Appliance 888-782-9653 or baservice@boxappliance.com (located in Hayward) For service from Novato to Los Gatos.
SUB-ZERO - Parts
West Coast Parts
30940 San Clemete Street
Hayward, CA 94544
510-675-8090 or 888-833-0306
SUBZERO CUSTOMER SERVICE: 1-800-222-7820
THERMADOR
**All calls must be logged through BSH for all WARRANTY needs and service calls- Call 1-800-929-9808 *BSH prefers to have client call this number first so they can help troubleshoot the issue first, set up a client file in system & then schedule service call
Factory Direct: 1-800-578-6890
JAGS (Warranty & Out of Warranty)- 510-494-9674
Electric Express 415-731-1733 or 650-577-8705 Out of Warranty (no Thermador refrigeration)
Aloha Appliance: 650-851-5110
Independent servicers for reference:
Gourmet Appliance: 650-712-7787 or 510-979-9314
SF/Peninsula: Otto's Service 650-588-0309 (no Thermador refers)
Mars Service 415-333-2400
Peninsula: Astro Appliance: 650-598-9323 (no refrigeration)
Marin: BSH Factory Service 1-800-578-6890
San Mateo/Santa Clara: A&B Appliance: 408-778-1478
Sonoma: Appliance Solutions: 707-546-3787
Sonoma/Marin: Kelly's: 707-762-9702
Contra Costa: Accurate Service 925-676-5060
U-LINE
Kurtz High End Appliance 650-921-4434
SF/Peninsula/Marin
Commercial Home Service 650-712-0117
SF/East Bay: Economy Service 510-798-4409 Fax 510-569-2288
SF only: Scott Refrigeration 415-673-3727
Gourmet Appliance
San Mateo: 650-212-6100 or 650-712-7707
East Bay: 510-979-9314
Bay Appliance Repair Service:
East bay/ SF: 415-816-1014 or 415-585-5900
Peninsula: 650-550-3932
All other areas: U-line Customer service 1-800-779-2547 (Central Time)
VENT-A-HOOD
All Areas
VAH 510-477-6864
Peninsula Only: Aloha Appliance: 650-851-5110
VIKING (OUT-of-Warranty service ONLY)
Peninsula/650 Area:
Electric Express 415-731-1733 or 650-577-8705 (OUT-of-warranty ONLY)
SF/Peninsula/Marin
JAGS Appliance Repair 510-494-9674 (in Fremont but service the peninsula)
Gourmet Appliance 650-712-7707 / 650-212-6100 or 510-979-9314
Peninsula (In-Warranty service only):
East Bay/Peninsula/SF
JAGS Appliance Repair 510-494-9674 (in Fremont but service the peninsula)
Premier Home Appliance 415-398-2959 (ONLY IN SF)
Bay Appliance Repair Service:
East bay/ SF: 415-816-1014 or 415-585-5900
Peninsula: 650-550-3932
Napa/Sonoma
Al Paulsen 707-224-7491
Capital Appliance: 707-427-3360
All American Appliance: 650-741-6356
Viking Customer Service Hotline: 1-888-845-4641 (Eastern Time)
Viking service: 1-800-488-9868 (They will look up a service company by the Zip code then they will schedule with the service company.)
VIKING Parts
1-800-488-9868
WHIRLPOOL
If warranty all need contact WP directly.
All other areas
Whirlpool/Kitchenaid Factory Service: 1-800-422-1230
All Areas
Electric Express 650-577-8705 (In/Out Warranty)
Whirlpool/Maytag Factory Service
1-800-628-5782 / 1-800-253-1301
All other areas:
Whirlpool/Kitchenaid Factory Service: 1-800-422-1230
WINDCREST
Factory Service (CNP) 1-877-387-6721
WOLF - In & Out of Warranty
Bay Area
Box Appliance 1-888-782-9653 or www.boxappliance.com.
30940 San Clemente St / Hayward
For service from Novato to Los Gatos.
WOLF/SUBZERO - Parts
West Coast Parts
30940 San Clemete Street
Hayward, CA 94544
510-675-8090 or 888-833-0306
"SIGNATURE" CLEANER
How to best clean a Wolf enamel range?... Wolf provides a sample of "Signature" cleaner with the appliance or we sell Miele ceramic/stainless cleaner. Cleaning video also available to view on Wolf website or watch Use & Care CD that came with appliance.
Stainless steel appliance cleaning
Consumers can order directly from Signature Polish by calling 1-877-376-5474 16 oz. bottles/$19...or 3M stainless steel cleaner- found many places ("Smart & Final")
ZEPHYR
Bay Area
Zephyr direct service http://www.zephyronline.com/v2/contact.php or 1-888-880-8368