APPLIANCE SERVICE DIRECTORY
To Our Valued Customers:
If your appliances need to be repaired or serviced, this guide will assist you in receiving speedy, quality care for your products. We do not repair appliances but this list covers all authorized service personnel for the duration of your limited warranty.
We also offer 5-year full extended coverage for your appliances. Contact your salesperson for more details.
If you purchased an extended warranty through us and your original warranty has expired, please use the following phone numbers:
**Expert Protection sold prior to January 17, 2006
These contracts will begin with five zeros (00000xxxxxxx)
Customer Service Scheduling- 1-866‐374‐0128
**Expert Protection sold from January 18, 2006 - November 10, 2008
These contracts will begin with WEB (WEBxxxxxxxxx)
N.E.W. National Electronics Warranty
Mail invoices to: NEW Service Claims –WACA, PO Box 2212, Great Falls, MT 59403‐ 2212.
Customer Service Scheduling 1-800‐930‐3986 (By‐pass prompts 1,1,2,2,1)
**Expert Protection sold from November 11, 2008 - present
Customer Service Scheduling 1-800‐543‐8890
Refer to customer phone number or address when calling with questions.
Miele Extended Warranty
**MIELE CARE (Extended Warranty Service)- 1.800.356.0991**
_________________________________________________________________________
ABBAKA
All Areas: Abbaka Distribution 800-548-3932
AFICIONADO
AGA
Gourmet Appliances:
SF/San Mateo – 650.712.7707 East Bay - 510.979.9314
Sierra Select (AGA distributor for referrals in other areas): 1-800-793-7334
AGA Factory Customer Service Line – 1-800-633-9200
ASKO
415 & 650 Area: Bay Area Appliance – 800.200.4441 Fax: 650.350.1777
650 Area Only: Astro Appliance 650-598-9323
415 & 650 Area: JAGS Appliance Repair 510-494-9674
All Other Areas:
East Bay: SKS – 510.748.0355
Accurate Appliance – 925.676.5060
Asko Factory Customer Service 1-800-898-1879
AMANA
All Areas – Factory Service: 1-800-843-0304
Local SF/Marin Service - A+E Service: 1-800-771-3029
If your appliance still does not perform properly, contact 1-800-688-1100 for
escalated customer service (Amana Customer Relations).
AVANTI
All Areas: Avanti Direct: (800) 323-5029 Ext. 115
BERTAZZONI
Electric Express 415.731.1733 or 650.577.8705 In/Out Warranty
All areas: Bertazzoni customer service 1-866-905-0010
BEST
SF/Peninsula Only: Bay Area Appliance 1-800-200-4441
650 Area Only: Astro Appliance 650-598-9323
Peninsula Alternate: Gourmet Appliance 650.212.6100
SF Only: Mars Service 415.333.2400 Fax 650-755-5083
For all other areas: Best Hood Factory Customer Service – 1-800-558-1711
BIG GREEN EGG
All areas: Green Egg Customer Service: 1-800-939-3447
BLANCO
All areas: Sierra Select (Blanco distributor for service referrals) 800.793.7334
Blanco does not repair faucets or install. They only replace defective items.
BLUE STAR
***All calls must go through BlueStar first- Customer Service # 1.800.449.8691
JAGS Appliance Repair 510.494.9674
Gourmet Appliance:
San Mateo: 650-212-6100
East Bay : 510-979-9314
All Areas: Go to http://www.bluestarcooking.com/parts_request.php and fill out the online form. A service representative will contact you within 24 hours.
BOSCH
***All calls must be logged thorough BSH for all warranty needs and service calls.
Call 1.800.929.9808 for immediate service.
Electric Express 415.731.1733 or 650.577.8705 Out of Warranty
Independent servicers for reference:
Gourmet Appliance:
San Mateo: 650-212-6100
East Bay : 510-979-9314
SF Only: Otto’s Service 650.588.0309 (no Bosch refers)
Mars Service: 415.333.2400
Peninsula: Otto’s Service 650.588.0309 (no Bosch refers)
Aloha Appliance: 650.851.5110
650 Area Only: Astro Appliance 650-598-9323
Marin: Kelly’s: 707.762.9702 Fax 707.762.9702
Alameda/San Mateo/Santa Clara: Appliance Experts: 408.294.2698
Contra Costa: Accurate Service 925.676.5060
Napa/Sonoma: Harbinson Appliances 707.253.2141
All other areas or for Customer Service: Call Bosch at 1.800.929.9808
BOX APPLIANCE REPAIR-
1.888.782.9653 or baservice@boxappliance.com
30940 San Clemente St / Hayward
BREW EXPRESS
All areas: Brew Express Customer Service 1.866.268.5953
BROAN
All Areas: Bay Area Appliance 1-800-200-4441
650 Area Only: Astro Appliance 650-598-9323
Gourmet Appliance:
Halfmoon Bay: 650-712-7787
San Mateo: 650-212-6100
East Bay : 510-979-9314
Distributor support: Pacific Valley Sales & Service 415.492.9332 x103
Broan Customer Service – 1-800-558-1711
Broan Technical Support – 1-800-637-1453
CAPITAL
All Other Areas: Capital Customer Service 1.562.903.1168 customerservice@capital-cooking.com
SF/Alameda: Economy Service 510-798-4409
DACOR
SF/Peninsula/Marin:
Electric Express 415.731.1733 or 650.577.8705 In/Out Warranty
All Areas: Bay Area Appliances 1-800-200-4441
Peninsula Alternates: Aloha Appliance: 650-851-5110 (no refrigeration)
East Bay/San Mateo/Santa Clara: Appliance Experts 408-294-2698
All other areas: Customer Service Dacor 1-800-793-0093
Dedicated Service Line for Dacor Refrigerators Only: 1-866-385-4367
DCS (Fisher-Paykel label)
Customer Service: Fisher Paykel Direct 1-888-936-7872
Electric Express 415.731.1733 or 650.577.8705 In/Out Warranty – client can call directly if in or out of Warranty - no need to call DCS/ Fisher Paykel first.
All Areas: Bay Area Appliances: 1-800-200-4441
Peninsula: Aloha Appliance 650.851.5110 (no refrigeration)
Factory Customer Service: 1.888.936.7872
Factory Technical Support: 1.800.396.2665
DELONGHI
Factory Customer Service: 1-866-844-6566 Ext. 102
SF/Marin/Peninsula: Gourmet Appliance 650-212-6100
SF/Marin Only: Dave’s Appliance 415.381-9675
East Bay: C&D Service: 510-521-5454
ELECTRIC EXPRESS services…
IN-WARRANTY/OUT-OF-WARRANTY
Bertazzoni
Dacor
DCS
Electrolux
Fisher & Paykel
Frigidaire
Jenn-air
KitchenAid
La Cornue
LG
Marvel
U-Line
Whirlpool
OUT OF WARRANTY
Bosch
Gaggenau
SubZero
Thermador
Viking
Wolf
ELICA
All Areas: Factory Service: (714) 428-0046
EVERPURE
All Areas: Factory Service: 1-800-279-9404
FABER
SF/East Bay: Economy Service 510-798-4409 (out of warranty only)
Aloha Appliance: 650.851.5110
All other areas: Faber Customer Service: 1-800-836-2522
FAGOR
Factory Direct Service (ADCO) 1-877-743-2467
FANTECH
FISHER-PAYKEL
Electric Express 415.731.1733 or 650.577.8705 In/Out Warranty – client can call directly if in or out of Warranty - no need to call Fisher Paykel first.
All Areas: Bay Area Appliances – 650-654-0779
650 Area Only: Astro Appliance 650.598.9323 (no refrigeration)
Peninsula Alternate: Aloha Appliance: 650.851.5110
Customer Service: Fisher Paykel Direct 1-888-936-7872
FRANKE
Service and Parts for Faucets: 1-800-626-5771
Franke does not repair faucets. Contact your local plumber for repairs.
For HT-200 Heater tank service or warranty replacement: 1.800.854.3229
FRATELLI ONFRI
Factory Service 1-866-844-6566
FRIGIDAIRE
Factory Service 800-444-4944
FUEGO
All Areas: Customer Service: 1.888.883.8346
Distributor support: Pacific Valley Sales & Service 415.492.9332
GAGGENAU
***All calls must be logged through BSH for all warranty needs and service calls- 1-800-828-9165
Electric Express 415.731.1733 or 650.577.8705 Out of Warranty
Independent servicers for reference:
SF Only: Mars Service 415-333-2400
650 Area Only: Astro Appliance 650-598-9323 (no refrigeration)
Peninsula: Aloha Appliance: 650-851-5110 (no refrigeration)
San Mateo Only: Astro Appliance 650-598-9323
Gourmet Appliance:
SF/San Mateo 650-712-7707
East Bay 510-979-9314
Marin: Kelly’s: 707-762-9702
Alameda: SKS 510-748-0355
All other areas: Customer Service Gaggenau 1-800-828-9165
GENE SCHICK- Viking parts
510.429.8200
30826 Santana St. Hayward
GE
All Areas: GE Factory Service 1.800.432.2737
Online service scheduling: www.geappliances.com/service_and _spport/contact/service.htm
GE MONOGRAM
All Areas: GE Monogram Express Service 1-800-444-1845 www.geappliances.com/service_and_support/service/
GROHE
Western Sales 1-800-289-5687 (plumbing only).
ILVE
ILVE Factory Service 1-866-844-6566
INDEPENDENT
SF: Economy Service 510-798-4409
SF/Marin: Electric Express 415.-731-1733
Petaluma / Santa Rosa: Advanced Appliances 707-545-5223 (call Independent first to get authorization for them to proceed)
IRONAWAY
All Areas: Sierra Select (Distributor contact for referral):1.800.793.7334
JENN-AIR
Electric Express 415.731.1733 or 650.577.8705 In/Out Warranty
All Areas: Factory Service 1800-536-6247
Local SF/Marin/Peninsula: A+E Service 1-800-771-3029
If your appliance still does not perform properly, contact 1-800-688-1100 for escalated customer service.
Jenn-air customer service main line: 1-800-688-1100
KAMADO JOE
All areas: Kamado Joe Customer Service: 1-678.866.0642
KINDRED
All areas: Kindred Customer Service: 1-800-626-5771
KITCHEN AID
Factory Service 1-800-422-1230
SF/Marin/Peninsula: Electric Express- 415-731-1733 or 650-577-8705 In/Out Warranty
Napa/Sonoma: All Star Appliance 707-422-9420
KOBE
Factory Service (ADCO) 1-877-289-5623
KWC
All Areas: KWC Tech support: 1-877-592-7377
LA CORNUE / CORNUE FE
Electric Express 415.731.1733 or 650.577.8705 In/Out Warranty
All Areas: Factory service 1-877-522-6768
LIEBHERR
Liebherr Customer Service 1-866-543-2437
**ADCO- (Liebherr’s parent company- call this # 1st to set up service- they will contact Kurt’s High End Appliance) 1.866.497.2739
Independent Service list for reference only:
SF/East Bay: Kurt’s High End Appliance 650.921.4434 (Liebherr recommends to call first)
Economy Service: 510-798-4409
East Bay: AM/PM Service 510-724-0807
Marin: Appliance Monkey 415-459-7580
Santa Rosa: Appliance Solutions 707-546-3787
LG
Electric Express 415.731.1733 or 650.577.8705 In/Out Warranty
LYNX
All Areas: Factory service 1-888-879-2322
Gourmet Appliance:
San Mateo: 650-212-6100
East Bay : 510-979-9314
**MARCONE**- Appliance parts
650.591.4467
1645 Old County Rd / San Carlos
For parts, call manufacturer directly: AGA, Bertazonni, GSC, Kobe, Perlick, Viking, Zephyr
MARVEL
SF/Peninsula/Marin:
Electric Express 415-731-1733 or 650-577-8705 In/Out Warranty
Gourmet Appliance:
San Mateo: 650-212-6100
East Bay : 510-979-9314
Aloha Appliance: 650-851-5110
Marvel Customer Service: 1-800-428-6644
MAGIC CHEF
All Areas: Whirlpool/Maytag Service 1-800-462-9824
MAYTAG
All Areas: Whirlpool/Maytag Factory Service 1-800-628-5782
Local SF/Marin/Peninsula Service:
Electric Express: 415-731-1733 or 650-577-8705
If your appliance still does not perform properly, contact 1.800.688.1100 for escalated customer service.
A+E Service 1-800-771-3029
MIELE
All Areas: Miele Service Hotline/Tech Support- 1-800-999-1360 / 1.800.999.3790
For local SF Dispatch or Parts Requests – Miele Customer Service Center 1-800-245-8215
Gourmet Appliance:
San Mateo: 650-212-6100
East Bay : 510-979-9314
**MIELE CARE (Extended Warranty Service)- 1.800.356.0991**
MIELE VACCUMS
Miele Factory Service: 1-888-785-2828
SF- Phil’s Electric 415-921-3776
San Mateo County – AAA Vacuum Service 650-344-2565
**Ralph’s Vacuum- 650.358.2841 –replacement batteries for Miele AccuNova Powerbrush vacuum
837 Main St / Redwood City
All other areas: Miele Customer Service Center 1-800-245-8215
Miele Extended Warranty Service: 1-866-505-4048
PERLICK
All Areas: Perlick Customer Service – 1-800-558-5592
Peninsula: Kurt’s High End Appliance 650-921-4434
P&D Appliance Service – 650-635-1900
Lince Beverage - 510-772-1820
East Bay: Pelco Refrigeration – 510-654-0955
Santa Rosa: California Refrigeration – 707-544-5313
PREMIER
All Areas: Factory Service: 1-800-858-5844
ROHL
All Areas: Rohl Customer Service – 1-800-777-9762
SAMSUNG
415 & 650 Areas: Jem Appliance Service: 510.293.0201 Fax: 510.278.4401
Online service request: http://www.samsung.com/us/support/service/request
SCOTSMAN
All Areas: Commercial Home Products: 650-712-0117
Scotsman Factory Service 1-800-726-8762
SHARP
All Areas: Sharp Factory Service: 1-800-237-4277
**Call above # to find local servicers
Santa Rosa- Alpha Electronics 707.542.8363
Vallejo- Mobile Electronics 707.558.8410
“SIGNATURE” CLEANER
**How to best clean a Wolf enamel range?
Wolf provides a sample of “Signature” cleaner with the appliance or we sell Miele ceramic/stainless cleaner. Cleaning video also available to view on Wolf website or watch Use & Care CD that came with appliance.
**Stainless steel appliance cleaning…
Consumers can order directly from Signature Polish by calling 1-877-376-5474
SUB-ZERO- Repair only
(IN-Warranty)
Bay Area: Box Appliance 888.782.9653 or baservice@boxappliance.com (located in Hayward)
For service from Novato to Los Gatos.
(OUT-of-Warranty)
Electric Express- 415-731-1733 or 650-577-8705
SUB-ZERO Parts
West Coast Parts
30940 San Clemete Street
Hayward, CA 94544
510.675.8090 or 888.833.0306
SUBZERO CUSTOMER SERVICE # 1.800.222.7820
THERMADOR
All calls must be logged thorough BSH for all warranty needs and service calls.
Call 1.800.929.9808 for immediate service.
Factory Direct: 1-800-578-6890
Electric Express 415.731.1733 or 650.577.8705 Out of Warranty
Independent servicers for reference:
SF/Peninsula: Otto’s Service 650-588-0309 (no Thermador refers)
Mars Service: 415-333-2400
Peninsula: Astro Appliance: 650-598.-9323 (no refrigeration)
Marin: BSH Factory Service 1-800-578-6890
Kelly’s: 707-762-9702
San Mateo/Santa Clara: A&B Appliance: 408-778-1478
Appliance Experts: 408.294.2698 Fax: 408-294-4713
Alameda/East Bay: Accurate Appliance: 925-676-5060
Sonoma: Appliance Solutions: 707-546-3787
Napa/Sonoma: Harbinson Appliances 707-253-2141
Contra Costa: Accurate Service 925-676-5060
U-LINE
SF/Peninsula/Marin:
Commercial Home Service 650-712-0117
Electric Express 415-731-1733 or 650-577-8705 In/Out Warranty
SF/East Bay: Economy Service 510.798.4409 Fax 510-569-2288
SF only: Scott Refrigeration 415-673-3727
Marin only: Bill’s of Tiberon 415-499-1944
Gourmet Appliance:
San Mateo: 650-212-6100
East Bay : 510-979-9314
All other areas: U-line Customer service 1.800.779.2547 (Central Time)
VENT-A-HOOD
All Areas: VAH 510-477-6864
Peninsula Only: Aloha Appliance: 650-851-5110
VIKING
***(OUT-of-Warranty service ONLY)
Peninsula/650 Area:
Electric Express 415-731-1733 or 650-577-8705 (OUT-of-warranty ONLY)
SF/Peninsula/Marin: JAGS Appliance Repair 510.494.9674
***(In-Warranty service only)
Peninsula:
JAGS Appliance Repair 510.494.9674 (in Fremont but service the peninsula)
Gourmet Appliance 650.712.7787, East Bay: 510-979-9314
Premier Home Appliance 415-398-2959
South of Palo Alto: H&A Appliance –408-417-8754
Santa Clara: A+B Appliance: 408.365.9667
East Bay/Penninsula/SF: JAGS Appliance Repair 510.494.9674
South Bay Appliance: 408.920.9721
Napa/Sonoma: Al Paulsen 707-224-7491
Capital Appliance – 707-427-3360
Viking Customer Service Hotline: 1.888.845.4641 (Eastern Time)
VIKING Parts
GENE SCHICK
510.429.8200
30826 Santana St / Hayward
WHIRLPOOL
All Areas: Electric Express 650-577-8705 In/Out Warranty
Whirlpool/Maytag Factory Service 1-800-628-5782 / 1-800-253-1301
SF/Marin: A+E Service 1-800-771-3029
Napa/Sonoma: Harbinson Appliances 707-253-2141
All other areas: Whirlpool/Kitchen Aid Factory Service: 1-800-422-1230
WINDCREST
Factory Service (CNP) 1-877-387-6721
WOLF- Service Only
Electric Express 415.731.1733 or 650.577.8705 Out of Warranty
Bay Area: Box Appliance 1-888-782-9653 or www.boxappliance.com
30940 San Clemente St / Hayward
For service from Novato to Los Gatos.
WOLF/SUBZERO- Parts
West Coast Parts
30940 San Clemete Street
Hayward, CA 94544
510.675.8090 or 888.833.0306
“SIGNATURE” CLEANER
**How to best clean a Wolf enamel range?
Wolf provides a sample of “Signature” cleaner with the appliance or we sell Miele ceramic/stainless cleaner. Cleaning video also available to view on Wolf website or watch Use & Care CD that came with appliance.
**Stainless steel appliance cleaning…
**Consumers can order directly from Signature Polish by calling 1-877-376-5474
ZEPHYR
Bay Area: Zephyr direct service -http://www.zephyronline.com/v2/contact.php or 1-888-880-8368
Appliance Parts: **MARCONE**
650.591.4467
1645 Old County Rd. San Carlos
(No parts for these brands…call manufacturer directly- AGA, Bertazonni, GSC, Kobe, Perlick, Viking, Zephyr)